The Nordstrom Way: The Inside Story of Americas #1 Customer Service Company by Robert Spector


The Nordstrom Way: The Inside Story of Americas #1 Customer Service Company by Robert Spector

Download The Nordstrom Way: The Inside Story of Americas #1 Customer Service Company ebook by Robert Spector

Type: pdf, ePub, zip, txt
Publisher: Wiley
Released: May, 1995
Page Count: 244
Language: English
ISBN-10: 0471584967
ISBN-13: 978-0471584964

Download link: The Nordstrom Way: The Inside Story of Americas #1 Customer Service Company

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Description

From Library JournalNordstroms has long had the reputation for outstanding customer service. This book, coauthored by one of Nordstroms top sales associates, McCarthy, tells how Nordstroms earned that reputation. The work combines case studies and personal... read more ...











 
 
 
 
 
 



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